Pune job vacancy 2024 : Amber is Hiring Customer Support Apprentice  : Apply Now

Pune job vacancy 2024 : You are Looking for a Job in Pune , Get Ready to Set your Career in Pune , Amber is Hiring Customer Support Apprentice in pune – Candidates who is Completed Graduation and Post Graduation are Eligible for job Opening in pune . It is a In Office ( Work From Office ) Job at Pune , Maharastra .All the Eligible Can Apply Vacancies in Pune . More information about Roles and Responcibilities  read here.

Name of the companyAmber
Job designatationCustomer support apprentice
Job locatationPune
QualificationGraduation , Post graduation

About Amber :

Amber (amberstudent.com) is a platform for students to arrange long-term housing (imagine booking.com for student housing). More than 80 million students worldwide rely on Amber to help them locate and reserve full-time housing close to their colleges without having to deal with difficult negotiations, inconsistent and time-consuming paperwork, or faulty payment processes. With more than a million units listed in six countries and more than a hundred locations, we are the largest and fastest-growing student housing platform on the planet. We intend to reach $1.2 billion in yearly gross bookings value by 2023, and we are expanding quickly.

If you have a strong desire to make living and traveling abroad easy and accessible, then –

Come along as we construct the dorms of the future! (According to Financial Times, we are one of the Asia Pacific region’s fastest-growing companies: https://www.ft.com/high-growth-asia-pacific-ranking-2022)




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Pune job vacancy 2024 : Responsibilities:

  1. Promptly and professionally respond to incoming customer inquiries via email, phone calls, and chat.
  2. Effectively manage large volumes of incoming calls, chats, and emails.
  3. Identify and assess customers’ needs to ensure satisfaction.
  4. Maintain updated knowledge of the organization’s products, services, and customer service policies across all communication channels.
  5. Document customer interactions as needed, compile documents, and forward information to relevant parties.
  6. Clearly and simply explain responses to customer questions, ensuring understanding and acceptance.
  7. Recommend new products, services, or improvements by highlighting relevant features and benefits.
  8. Participate in organization-provided training opportunities to enhance customer service skills.
  9. Establish and maintain positive rapport with customers using supportive language, anticipating needs, and offering appropriate solutions.
  10. Assign tickets to respective associates/managers and follow up on their resolution.
  11. Identify and address discrepancies caused by associate negligence promptly.
  12. Ensure timely closure of all tickets within assigned timelines and maintain necessary Service Level Agreements (SLAs) for departmental efficiency.
  13. Take complete accountability for Customer Satisfaction (CSAT) across all communication channels.

Pune job vacancy 2024 Skills Required:

  1. Understanding and ability to interact with various types of customers.
  2. Strong communication skills, both written and spoken.
  3. Capability to handle multiple tasks, prioritize, and manage time efficiently.
  4. Friendly and welcoming demeanor with clients and colleagues in customer service.
  5. Skill to explain complicated ideas clearly and simply to customers.
  6. Proficient in written and spoken English.
  7. Ability to stay calm and polite in stressful situations.
  8. Patience in dealing with challenging cases.
  9. Familiarity with the industry is advantageous for chat support roles.

Amber Pune Customer Support Apply Now

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