Pune job vacancy 2024 : You are Looking for a Job in Pune , Get Ready to Set your Career in Pune , Amber is Hiring Customer Support Apprentice in pune – Candidates who is Completed Graduation and Post Graduation are Eligible for job Opening in pune . It is a In Office ( Work From Office ) Job at Pune , Maharastra .All the Eligible Can Apply Vacancies in Pune . More information about Roles and Responcibilities read here.
| Name of the company | Amber |
| Job designatation | Customer support apprentice |
| Job locatation | Pune |
| Qualification | Graduation , Post graduation |
About Amber :
Amber (amberstudent.com) is a platform for students to arrange long-term housing (imagine booking.com for student housing). More than 80 million students worldwide rely on Amber to help them locate and reserve full-time housing close to their colleges without having to deal with difficult negotiations, inconsistent and time-consuming paperwork, or faulty payment processes. With more than a million units listed in six countries and more than a hundred locations, we are the largest and fastest-growing student housing platform on the planet. We intend to reach $1.2 billion in yearly gross bookings value by 2023, and we are expanding quickly.
If you have a strong desire to make living and traveling abroad easy and accessible, then –
Come along as we construct the dorms of the future! (According to Financial Times, we are one of the Asia Pacific region’s fastest-growing companies: https://www.ft.com/high-growth-asia-pacific-ranking-2022)
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Pune job vacancy 2024 : Responsibilities:
- Promptly and professionally respond to incoming customer inquiries via email, phone calls, and chat.
- Effectively manage large volumes of incoming calls, chats, and emails.
- Identify and assess customers’ needs to ensure satisfaction.
- Maintain updated knowledge of the organization’s products, services, and customer service policies across all communication channels.
- Document customer interactions as needed, compile documents, and forward information to relevant parties.
- Clearly and simply explain responses to customer questions, ensuring understanding and acceptance.
- Recommend new products, services, or improvements by highlighting relevant features and benefits.
- Participate in organization-provided training opportunities to enhance customer service skills.
- Establish and maintain positive rapport with customers using supportive language, anticipating needs, and offering appropriate solutions.
- Assign tickets to respective associates/managers and follow up on their resolution.
- Identify and address discrepancies caused by associate negligence promptly.
- Ensure timely closure of all tickets within assigned timelines and maintain necessary Service Level Agreements (SLAs) for departmental efficiency.
- Take complete accountability for Customer Satisfaction (CSAT) across all communication channels.
Pune job vacancy 2024 Skills Required:
- Understanding and ability to interact with various types of customers.
- Strong communication skills, both written and spoken.
- Capability to handle multiple tasks, prioritize, and manage time efficiently.
- Friendly and welcoming demeanor with clients and colleagues in customer service.
- Skill to explain complicated ideas clearly and simply to customers.
- Proficient in written and spoken English.
- Ability to stay calm and polite in stressful situations.
- Patience in dealing with challenging cases.
- Familiarity with the industry is advantageous for chat support roles.