Customer Experience Specialist 2026 at PhoneP : Hai Friends , So Many are waitng for top mnc jobs in customer support and financial services. PhonePe is hiring Customer Experience Specialists – Stock Broking for its Bangalore office. Whether you have prior stockbroking experience or are looking to grow in a customer-focused financial operations role, this PhonePe recruitment offers competitive benefits, career growth, and the chance to work with one of India leading digital financial platforms.
Customer Experience Specialist 2026 at PhoneP – Overview
| Particular | Details |
| Company Name | PhonePe Limited |
| Job Role | Customer Experience Specialist – Stock Broking |
| Job Type | Full Time |
| Department | Customer Experience Operations |
| Location | Bangalore |
| Qualification | Graduation (10+2+3) Mandatory |
| Certification | NISM Series VI/VII (Mandatory) |
| Experience | Relevant experience preferred |
| Languages | English & Hindi |
| Salary | Best in Industry |
| Apply Mode | Online |
About PhonePe
Customer Experience Specialist 2026 at PhoneP is one of the largest digital financial services companies. Since its launch in 2016, the company has grown into a trusted fintech platform serving over 600 million registered users and more than 40 million merchant partners across India.
Apart from digital payments, PhonePe has expanded into:
- Insurance
- Lending
- Wealth Management
- Share.Market Stock Broking
- Pincode Hyperlocal Commerce
- Indus AppStore
The company focuses on innovation, customer satisfaction, and building financial products that simplify everyday life for millions of Indians.
Job Role for Customer Experience Specialist 2026 at PhoneP
As a Customer Experience Specialist – Stock Broking, you will handle complex customer queries related to Share. Market operations. Unlike basic customer support roles, this position involves resolving advanced customer issues, coordinating with internal teams, ensuring compliance, and delivering an excellent customer experience.
This role is ideal for professionals who enjoy problem-solving, financial services, and customer relationship management.
Key Responsibilities
Selected candidates will be responsible for:
- Handle complex customer queries.
- Resolve High Interaction Tickets (HIT) efficiently.
- Manage escalations received from Level-1 support agents.
- Ensure all customer issues .
- Coordinate with Product.
- Track technical issues until complete resolution.
- Maintain accurate case documentation.
- Analyze recurring customer issues and recommend process improvements.
- Deliver excellent customer experience during every interaction.
- Handle sensitive financial and stockbroking-related customer concerns professionally.
Required Skills
Customer Experience Specialist 2026 at PhoneP Candidates should possess:
- Excellent communication skills in English and Hindi
- Strong written and verbal communication
- Customer-first attitude
- Active listening skills
- Problem-solving ability
- Strong ownership mindset
- Time management skills
- Ability to work under pressure
- Attention to detail
- Team collaboration skills
Preferred Skills
Preference will be given to candidates having:
- Experience in Stock Broking Operations
- Knowledge of financial markets
- Experience in senior customer support roles
- Basic Excel knowledge
- SQL knowledge for data analysis
Educational Qualification
Applicants must have:
- Graduation (10+2+3) from a recognized university
- NISM Series VI or Series VII Certification (Mandatory)
Candidates without the required NISM certification may not be eligible for this position.
Job Location
Bangalore, Karnataka
Salary
PhonePe offers an attractive salary package based on:
- Experience
- Skills
- Interview performance
- Internal compensation policies
Additional performance-based benefits may also be available.
Apply Fast
Employee Benefits
PhonePe provides one of the best employee benefit packages in the fintech industry.
Insurance Benefits
- Medical Insurance
- Critical Illness Insurance
- Accident Insurance
- Life Insurance
Wellness Benefits
- Employee Assistance Program
- Onsite Medical Support
- Emergency Support System
Family Benefits
- Maternity Benefits
- Paternity Benefits
- Adoption Assistance
- Day-care Support
Mobility Benefits
- Relocation Support
- Transfer Assistance
- Official Travel Benefits
Retirement Benefits
- Provident Fund
- Flexible PF
- Gratuity
- National Pension System (NPS)
- Leave Encashment
Additional Benefits
- Higher Education Assistance
- Car Lease Program
- Salary Advance Policy
Why Join PhonePe?
Working at PhonePe offers several career advantages:
- Work with one of India’s leading fintech companies.
- Opportunity to gain stockbroking domain expertise.
- Exposure to financial technology and digital payments.
- Learn directly from experienced professionals.
- Strong career growth opportunities.
- Employee-friendly work culture.
- Competitive salary and benefits.
- Opportunity to solve real-world customer challenges.
Who Should Apply?
This opportunity is suitable for:
- Graduates interested in fintech careers
- Customer support professionals
- Stockbroking operations executives
- Financial services professionals
- Candidates with NISM certification
- Bilingual candidates fluent in English and Hindi
Selection Process
The recruitment process may include:
- Online Application
- Resume Screening
- HR Interview
- Technical/Operations Interview
- Final Discussion
- Offer Letter
The exact hiring process may vary depending on business requirements.
Documents Required
Keep the following documents ready while applying:
- Updated Resume
- Graduation Certificates
- NISM Certification
- Government ID Proof
- Passport Size Photograph
- Experience Certificates (if applicable)
How to Apply?
Eligible candidates can apply online through the official PhonePe Careers portal by following these steps:
- Visit the official careers website.
- Search for Customer Experience Specialist – Stock Broking.
- Read the eligibility criteria carefully.
- Complete the online application form.
- Upload your updated resume.
- Submit the application before the position closes.
Apply as early as possible since vacancies may close once suitable candidates are selected.