Tech Mahindra Walk-In for Customer Support Associate : Tech Mahindra is listed as hiring for a Customer Support Associate (International Chat Process) in Hyderabad through a walk-in interview. The listing gives the interview dates as 28 to 31 October, from 10:00 AM to 4:00 PM. It does not specify the year, so confirm that the drive is still active before travelling.
The role is for candidates with customer support or chat-process experience. The listing says freshers and candidates from healthcare, content moderation or domestic processes are not eligible. It gives different experience requirements in different sections, so applicants should clarify the exact requirement with the recruiter.
Tech Mahindra Walk-In for Customer Support Associate : Key Details
| Company | Tech Mahindra |
|---|---|
| Position | Customer Support Associate / International Chat Process Executive |
| Role category | Non-voice, chat support |
| Location | Hyderabad, Telangana |
| Interview dates | 28 October to 31 October; year not specified |
| Interview hours | 10:00 AM to 4:00 PM |
| Experience | Listing mentions 1–4 years in the heading and a minimum of 6 months in the job description |
| Salary | Not disclosed |
| Employment | Full-time, permanent |
Walk-In Venue in Hyderabad
Address: Gate No. 2, Survey No. 64, Infocity Unit No. 12, Plot No. 35 & 36, Hitech City Layout, Madhapur, Hyderabad, Telangana 500081.
The listing names Keerthi as a contact and asks candidates to mention HR Priyanka / HR Keerthi. It does not provide a contact number. Confirm the venue, interview dates and recruiter details before attending.
Who Can Apply for Tech Mahindra Walk-In for Customer Support Associate
- Experienced candidates with relevant international chat-process or customer-support experience may apply.
- The job description specifies a minimum of six months’ experience, while the listing heading states 1–4 years. Check which requirement applies to this opening.
- The education details say that a degree is not required; the description also says graduates and undergraduates may be considered, depending on company requirements.
- Freshers are not eligible.
- Candidates from healthcare, content moderation and domestic processes are stated to be ineligible for this role.
Role and Responsibilities
The selected candidate will respond to international customers through online chat. Responsibilities include:
- Answering customer queries promptly and professionally.
- Sharing accurate information about products, services and policies.
- Resolving customer issues, complaints and requests, and escalating complex cases when needed.
- Documenting customer interactions and following company procedures and quality guidelines.
- Meeting productivity and performance targets while maintaining customer satisfaction.
Skills Required
- Strong written English communication and accurate typing.
- Customer-service and problem-solving skills.
- Ability to manage multiple chats at the same time.
- Basic computer knowledge and familiarity with chat tools or CRM software.
- Willingness to work night shifts or rotational night shifts.
- Good interpersonal and time-management skills.
Experience in BPO, customer support or chat-process work is preferred, subject to the eligibility conditions for this specific opening.
Salary and Benefits
The salary is not disclosed. The listing describes the package as competitive and mentions performance-based incentives and a two-way cab facility. Confirm the salary, shift arrangements and transport terms with the recruiter.
What to Bring to the Walk-In
- Two hard copies of your resume.
- Relevant details of your work experience and chat-process skills.
- Be prepared to mention HR Priyanka or HR Keerthi, as instructed in the listing.
The listing does not specify additional document requirements. Contact the recruiter to check whether identification, education certificates or experience documents are needed.
Official Link
Tech Mahindra official Details Link
Frequently Asked Questions
What is the experience requirement for the Tech Mahindra chat support role?
The listing is inconsistent: its heading says 1–4 years, while the job description asks for at least six months of experience. Contact the recruiter to confirm the requirement for this opening.
Can freshers apply?
No. The listing states that freshers are not eligible.
Are candidates from domestic processes eligible?
No. The listing excludes candidates from domestic processes, as well as healthcare and content moderation backgrounds.
What are the walk-in interview dates and timings?
The listing gives 28 to 31 October, from 10:00 AM to 4:00 PM, but does not specify the year. Confirm the current schedule before travelling.
Is the salary mentioned?
No salary figure is provided. The listing mentions performance incentives and a two-way cab facility.