Infosys BPM Jobs 2026:Infosys BPM is hiring freshers for the Technical Process Executive – Service Desk role. This is a good opportunity for graduates who want to start a career in IT support, technical support, service desk, customer support, and IT service management.
The job involves helping global clients, solving basic technical problems, handling support tickets, and providing support through calls and email.
Infosys BPM Jobs 2026 Job Details
| Job Details | Information |
|---|---|
| Company | Infosys BPM |
| Job Role | Technical Process Executive – Service Desk |
| Experience | Freshers / 0–1 Year |
| Qualification | Any Full-Time Graduate |
| Education Requirement | 15 years of formal education |
| Job Location | Hyderabad |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Shift | 24×7 Rotational Shifts |
| Shift Type | US Shifts |
| Training | 2 Months at Mysore Campus |
About Infosys BPM Jobs 2026
As a Technical Process Executive – Service Desk, you will provide technical support to global customers. You will help users understand and fix common computer and software problems.
This is an entry-level IT support job for freshers and can help graduates build practical experience in technical troubleshooting and service desk operations.
Tele Calling Executive Job in Visakhapatnam: Salary, Eligibility and Apply Online
Infosys BPM Jobs 2026 Responsibilities
- Providing technical support through calls and email
- Troubleshooting basic IT problems
- Working with support and ticketing tools
- Understanding customer problems and providing suitable solutions
- Handling technical support requests on time
- Helping users with software and operating system issues
- Maintaining good customer service
- Working with global clients
- Making sure technical queries are properly resolved
Infosys BPM Jobs 2026 Technical Skills Required
Candidates should have basic knowledge of common IT support areas.
| Technical Area | Basic Knowledge Expected |
|---|---|
| VPN | Basic VPN troubleshooting |
| O365 | Basic Microsoft 365 support |
| Active Directory | Basic user and account knowledge |
| Operating Systems | Basic Windows troubleshooting |
| Networking | Basic networking concepts |
| Microsoft Office | Word, Excel, Outlook and other tools |
| Drivers | Basic driver-related troubleshooting |
| Ticketing Tools | Understanding of IT support tickets |
You do not need to be an expert in every area. Good problem-solving skills, communication skills, and basic technical knowledge are important for this role.
Infosys BPM Jobs 2026 Eligibility
- Any full-time graduate can apply.
- Candidates should have 15 years of formal education.
- Freshers and candidates with up to 1 year of experience can be considered.
- Good English communication skills are required.
- Candidates should have basic technical knowledge.
- Good analytical and problem-solving skills are important.
- Candidates must be comfortable working in rotational shifts.
- Candidates must be ready to work from the office.
Important Requirements Before Applying
| Requirement | Details |
|---|---|
| English Communication | Fluent English is mandatory |
| Work Mode | 100% Work From Office |
| Shifts | 24×7 rotational / US shifts |
| Training | 2 months at Mysore Campus |
| Remote Work | Not available |
| Technical Knowledge | Basic IT troubleshooting required |
Skills That Can Help You Get Selected
- Good verbal communication
- Good written English
- Customer service skills
- Basic computer knowledge
- Technical troubleshooting
- Problem-solving skills
- Analytical thinking
- Basic networking knowledge
- Microsoft Office knowledge
- Ability to learn new tools quickly
- Ability to work under pressure
Why Start Your Career With Infosys BPM Jobs 2026?
This role can be useful for graduates who want to enter the IT industry and gain experience in technical support.
- Global clients
- IT service desk operations
- Technical support
- Customer service
- Ticket management
- Troubleshooting
- Professional communication
- Technology and business processes
The experience gained in a service desk role can also help candidates explore future opportunities in IT support, desktop support, technical support, IT help desk, system administration, and IT service management.
Who Can Apply?
This opportunity may be suitable for:
- Fresh graduates
- Degree graduates
- Candidates looking for IT jobs for freshers
- Candidates interested in technical support
- Candidates interested in service desk jobs
- Candidates with good English communication skills
- Candidates comfortable with night shifts
- Candidates looking for work-from-office jobs
How to Apply for Infosys BPM Jobs 2026
Candidates should prepare an updated resume with their educational and professional details.
The screening details requested include:
- Full Name
- Email Address
- Contact Number
- Highest Qualification
- Graduation Degree
- Date of Birth
- Post-Graduation Details, if applicable
- Total Professional Experience
- Relevant Customer Service / Solution Design Experience
- Current or Most Recent Organization
- Current CTC
- Expected CTC
- Notice Period / Earliest Joining Date
- Current Location
Application Email
Candidates can send their updated resume along with the requested details to:
Important Location Note
The job details provided mention Hyderabad as the job location. However, the screening information also mentions being comfortable working from the Pune office, while the training requirement mentions 2 months at the Mysore campus.
Candidates should confirm the final work location and training details with the recruiter before accepting the opportunity, especially if location is important to them.