Wipro jobs for Freshers 2025:Hai ! Friends ! Wipro is Released a Job Vacancies in Bangalore for Service Desk Analyst – L1 positions to provide first-level technical support to B2B users. This is a full-time, permanent Job role . All the Freshers and Experience (0–4 years) of experience is Need for Apply this Wipro Bangalore Job for Freshers .
Wipro jobs for Freshers 2025 Overview
| Job Designation | Service Desk Analyst – L1 |
| Company | Wipro |
| Experience Required | 0 – 4 Years |
| Location | Bengaluru |
| Job Type | Full-Time, Permanent |
| Industry | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Role Category | Voice / Blended |
| Salary | Not Disclosed |
| Education | Any Graduate / Any Postgraduate |
Role Purpose
As a Wipro Service Desk Analyst – L1 (2025) the Selected Candidate act as the first point of contact for B2B users. Your responsibility is to troubleshoot issues, resolve end-user queries, and maintain high service standards as per Wipro’s IT helpdesk objectives.
Wipro jobs for Freshers 2025 Responsibilities
User Support & Customer Service
- Respond to client queries through calls, portal, emails, and chats.
- Process applications, and fundamental IT operations.
- Log all service desk tickets using Wipro’s tracking software.
- Certify compliance with SLA, TAT, and scorecard metrics as per SoW.
- Intensify unresolved issues as per helpdesk policy.
MIS & Resolution Tracking
- Maintain detailed logs of events, problems, and their resolutions.
- Provide follow ups and status updates to users.
- Share customer feedback and escalations with internal teams.
- Suggest improvements in processes and standard procedures.
Skills & Qualifications
- Excellent communication skills (voice/blended support)
- Basic knowledge of IT hardware and software
- Problem-solving and troubleshooting ability
- Ability to work in shifts
Wipro jobs for Freshers 2025 Eligibility :
This role is suitable for:
- Freshers searching for Wipro jobs in Bangalore 2025
- Candidates with up to 4 years of IT support or technical helpdesk experience
- Graduates and postgraduates from any stream with good communication skills
How to Apply
Who is Qualify and Interested candidates can visit the Wipro Careers 2025 portal and search for Service Desk Analyst – L1 Bengaluru jobs to submit their online application or Click the Link Provided and Register and Fill the Online Application . No Need to Pay Any Free .
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