Genpact Recruitment 2026 : Hai , you are searching job vacancies is not IT Field or Non _voice Customer Care support Jobs in 2026 , your waiting is over , Genpact recruitment 2026 is announced a new recruitment drive for the position of Associate – Customer Care (Non-Voice). All graduates with 0–2 years of experience is Eligible . More information about this Job Vacancies read here.
Genpact Recruitment 2026 : Associate – Customer Care (Non-Voice) Jobs Overview
| Particular | Details |
| Company | Genpact |
| Job Role | Associate – Customer Care (Non-Voice) |
| Job Type | Full-Time, Permanent |
| Experience | 0 – 2 Years |
| Qualification | Any Graduate |
| Salary | ₹50,000 – ₹2,00,000 Per Annum (Approx.) |
| Job Location | Hyderabad, Vijayawada, Guntur |
| Department | Customer Success, Service & Operations |
| Work Mode | Work From Office (Hyderabad) |
About Genpact
Genpact is a global professional services company specializing in digital transformation, artificial intelligence, analytics, automation, and business process management. The company works with leading organizations worldwide to improve operational efficiency through innovative technology solutions.
With its growing investment in AI and advanced digital platforms, Genpact provides excellent career opportunities for fresh graduates and professionals seeking long-term growth in customer operations and technology support.
Job Role
Genpact is hiring Associate – Customer Care (Non-Voice) professionals to support customers by resolving technical issues, handling support tickets, updating customer information, and ensuring smooth production support operations.
Candidates will primarily interact through internal ticketing systems and written communication instead of voice calls.
Genpact Recruitment 2026 : Associate – Customer Care (Non-Voice) Jobs-Key Responsibilities
Selected candidates will be responsible for:
- Providing high-quality customer support through ticketing systems
- Resolving production support issues using standard operating procedures
- Managing customer data updates accurately
- Performing user account administration and access management
- Responding to customer queries professionally
- Following operational runbooks for issue resolution
- Escalating complex issues to engineering teams when required
- Generating reports using database queries
- Maintaining secure handling of customer information
- Supporting network and production monitoring activities
- Collaborating with internal teams for faster issue resolution
- Ensuring compliance with organizational security standards
Apply Fast
Educational Qualification
Candidates should possess any one of the following degrees:
- Bachelor of Business Administration (BBA)
- Bachelor of Communication
- Bachelor of Hospitality Management
- Bachelor of Information Technology (BIT/B.Tech/Relevant IT Degree)
- Bachelor of Marketing
- Any Graduate from a recognized university
Experience Required
- Freshers can apply.
- Candidates with up to 2 years of relevant experience are also eligible.
Required Skills
The ideal candidate should have knowledge or interest in:
- Customer Care
- Customer Experience (CX)
- Production Support
- Claims Resolution
- Customer Journey Mapping
- Problem Solving
- Written Communication
- Analytical Thinking
- Time Management
- Data Handling
- MS Office
- Team Collaboration
Having internship or project experience in customer support or IT operations can be an added advantage.
Salary Details
According to the available job information, the expected salary ranges between:
₹50,000 to ₹2,00,000 per annum
Actual compensation may vary depending on qualifications, interview performance, skills, and company policies.
Job Location
Selected candidates may be placed in:
- Hyderabad
- Vijayawada
- Guntur
The primary work location mentioned for this role is Hyderabad (Work From Office).
Selection Process
The recruitment process may include:
- Application Screening
- Online Assessment (if applicable)
- HR Interview
- Technical/Operations Interview
- Document Verification
- Offer Letter
The exact hiring process may vary depending on business requirements.
How to Apply
Interested candidates should:
- Visit the official Genpact Careers portal.
- Search for Associate – Customer Care (Non-Voice).
- Complete the online application form.
- Upload an updated resume.
- Submit the application before the position closes.
Always verify the eligibility criteria and job details on the official careers page before applying.
Resume Tips for Better Selection
Before submitting your application:
- Keep your resume limited to one or two pages.
- Highlight communication and problem-solving skills.
- Mention internships, projects, or certifications.
- Include customer service or technical support experience if available.
- Check for grammar and formatting errors before uploading.
A well-structured resume can significantly improve your chances of getting shortlisted.
Interview Preparation Tips
Candidates preparing for this role should practice:
- Customer support scenarios
- Email and written communication
- Basic troubleshooting concepts
- Logical reasoning
- Production support fundamentals
- SQL basics (if applicable)
- Customer handling situations
- Time management questions
Demonstrating professionalism and clear written communication can make a strong impression during the interview process.
Frequently Asked Questions (FAQs)
Is this job open to freshers?
Yes. Fresh graduates and candidates with up to 2 years of experience can apply.
Is this a voice process?
No. This is primarily a Non-Voice Customer Care role.
What is the work location?
The primary work location is Hyderabad (Work From Office), with openings also listed for Vijayawada and Guntur.
What qualification is required?
Any graduate from a recognized university is eligible, provided they meet the role requirements.
What skills are important?
Customer support, written communication, production support, problem-solving, customer experience, and teamwork are valuable for this position.