Fresh Prints is hiring for a Customer Service Associate role that allows employees in India to work remotely. This opportunity is suitable for candidates with experience in customer support, client services, or other customer-facing roles.
Fresh Prints is a New York-based custom apparel startup. The company works with student entrepreneurs and supports them with business training, working capital, and other resources.
Fresh Prints Customer Service Associate –Job Role
| Job Details | Information |
| Job Title | Customer Service Associate |
| Company | Fresh Prints |
| Job Location | India – Remote / Work From Home |
| Work Schedule | Monday to Friday |
| Working Hours | 8:00 AM to 5:00 PM EST |
| Salary | $550 to $700 per month, depending on experience |
| Night Shift Allowance | $80 |
About the Customer Service Associate Role
The Customer Service Associate will help customers by answering questions and solving issues through different communication channels. These include email, chat, text, and phone calls.
The role requires good communication, attention to detail, and the ability to handle multiple customer requests. The selected candidate will also work with teams such as Sales, Operations, and Production when needed.
Key Responsibilities
- Respond to customer questions through email, chat, text, or phone.
- Resolve customer issues accurately and professionally.
- Keep customer records and ticket information updated.
- Follow up on customer requests until they are resolved.
- Work with other teams to solve customer problems.
- Maintain good communication and service standards.
- Handle multiple customer conversations when required.
- Identify common problems and suggest ways to improve processes.
- Meet the required response time, quality, and productivity targets.
Skills Required
Candidates should have:
- Good written and verbal communication skills
- Strong attention to detail
- Good problem-solving skills
- Ability to manage multiple tasks
- Basic knowledge of CRM and ticketing systems
- Basic spreadsheet and computer skills
- Ability to work independently
- Ability to ask for help or escalate an issue when needed
- A professional approach while communicating with customers
Eligibility and Qualifications
Candidates should have a Bachelor’s degree in Marketing, Communications, Business, or a related field.
Fresh Prints also requires at least 1 year of experience in customer support, client services, or a similar customer-facing role.
Candidates should be comfortable working in a fast-paced environment and handling work based on performance and service targets.
Salary and Benefits
The monthly base salary for this remote customer service job is $550 to $700, based on experience. An additional $80 night shift allowance is mentioned for eligible employees.
Fresh Prints also offers a 2-month paid sabbatical to eligible employees as a way of recognizing long-term contributions to the company.
Work From Home Opportunity
This is an India-based remote job, so selected candidates can work from home. The position follows a Monday-to-Friday schedule with working hours of 8:00 AM to 5:00 PM EST.
Candidates should make sure they can comfortably follow the required work schedule before applying.
Who Can Apply?
This role may be a good fit for candidates who have experience in:
- Customer service
- Customer support
- Client support
- Customer experience
- Call or chat support
- Email support
- Client services
Candidates with strong communication skills and good computer knowledge can consider this opportunity if they meet the stated education and experience requirements.
Why Consider This Job?
The Fresh Prints Customer Service Associate position offers a Work From Home , regular weekday working hours, and an opportunity to work with an international company.
The role can also help professionals build experience in customer communication, problem solving, support systems, and working with different business teams.
Fresh Prints Customer Service Associate – Quick Details
| Details | Information |
| Company | Fresh Prints |
| Job Role | Customer Service Associate |
| Location | India – Remote |
| Work Type | Work From Home |
| Experience | Minimum 1 Year |
| Qualification | Bachelor’s Degree |
| Salary | $550 – $700 per month |
| Night Shift Allowance | $80 |
| Working Days | Monday to Friday |
| Working Hours | 8:00 AM – 5:00 PM EST |
Final Note
If you have customer support experience, strong communication skills, and are looking for a remote job in India, the Fresh Prints Customer Service Associate position may be worth considering. Before applying, check the official job listing for the latest requirements, application details, and availability.