Amazon case manager jobs include a contractual Case Mgr, MLOA [S] position with Disability and Leave Services (DLS), listed for Hyderabad, India. The role is an individual-contributor position focused on managing employee leave and disability cases; the listing does not state the vacancy count, salary or application deadline.
Recruitment overview
| Detail | Information |
|---|---|
| Organisation | Amazon Dev Center India |
| Post name | Case Mgr, MLOA [S], Disability and Leave Services |
| Job ID | 10563666 |
| Location | Hyderabad – Virtual |
| Employment type | Contractual role |
Vacancy details and job responsibilities
The listing does not give a number of openings. This Amazon case mgr, MLOA [S] job is part of Amazon’s Disability and Leave Services team. The case manager serves as the main contact for employees during a leave of absence or disability event and manages cases as employees’ circumstances change.
Key responsibilities include responding to questions about leave options and benefits, reviewing medical documents to assess leave cases, maintaining case records, and sharing updates with employees and relevant stakeholders. The role also involves coordinating with teams such as HR, Safety, Legal, Payroll and Benefits, addressing issues during leave, and supporting employees as they return to work.
The position has no direct reports. The listing identifies it as an individual-contributor role. These Amazon disability and leave services jobs involve handling sensitive employee matters and following applicable leave plans, regulations and company policies.
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Eligibility and qualifications
Basic qualifications
The basic qualifications for this Amazon case manager job in Hyderabad include a bachelor’s degree in business, HR or a related field; the listing also specifies at least one year of customer service experience or a bachelor’s degree in one of those fields. It lists knowledge of Microsoft Outlook, Word and Excel, along with the ability to speak, read and write fluently in English.
For those checking Amazon case manager eligibility, the listing does not provide an age limit, age relaxation, nationality condition or domicile requirement.
Preferred qualifications
The employer also prefers candidates with experience in areas including:
- Identifying and resolving complex issues.
- Influencing stakeholders and working with cross-functional teams across locations or business units.
- Owning major project deliverables from start to finish.
- Handling confidential and sensitive HR information.
- Basic knowledge of US leave, disability and accommodation laws, especially ADA/ADAAA and FMLA.
- Leave, disability or accommodation case management, including reviewing eligibility, identifying applicable benefits and carrying out a case plan.
- Guiding employees or managers on leave, disability plans, accommodations, HR, benefits or employee matters.
- Managing multiple cases or projects independently while priorities change.
These are listed as preferences, while the degree, customer service, Microsoft Office and English-language requirements appear under basic qualifications.
How to apply for Amazon Case Manager Jobs
The supplied page contains the job description, but it does not state application steps or provide a separate application link. Therefore, the how to apply for Amazon case mgr, MLOA [S] job process cannot be detailed from the information in this listing. Use the linked page to review the job information; it is the job listing, not a stated application portal.
Official Notification
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Frequently asked questions
What are the qualifications for an Amazon case manager at Amazon?
For candidates asking what are the qualifications for Amazon case manager at Amazon, the basic requirements listed are a bachelor’s degree in business, HR or a related field, the stated customer service experience or degree condition, Microsoft Office knowledge, and fluency in English. Further experience is described as preferred.
Is the Amazon DLS case manager role permanent?
The job description identifies this role as contractual.
Does the listing give a salary or closing date?
No. The listing does not state a salary or application deadline.
Where is the role based?
The job details give the location as Hyderabad – Virtual, India. The listing is included among Amazon jobs in Hyderabad.
Review the Amazon case manager job description on the Amazon DLS case manager job listing for its full responsibilities and qualifications. The posting does not provide a direct application route, vacancy count, salary or key dates.