Zomato Customer Support Recruitment 2026: Startek (Aegis Customer Support Services Pvt. Ltd.) has advertised a Zomato Customer Support job opportunity associated with Jaipur, Rajasthan. Candidates with 0–1 years of experience, including freshers, can explore this opening through the Naukri recruitment listing.
The position is associated with the Zomato blended customer support process, where employees assist customers through chat and voice communication. Similar Startek recruitment advertisements mention opportunities for undergraduates and graduates with good Hindi and English communication skills.
For candidates searching for Zomato Jobs 2026, Startek Recruitment 2026, Customer Support Jobs for Freshers or BPO Jobs in Jaipur, this opportunity may be worth considering. However, applicants should confirm the work location, salary, equipment requirements and shift arrangements before accepting an offer.
Zomato Customer Support Recruitment 2026 – Overview
| Particulars | Recruitment details |
|---|---|
| Hiring company | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Client process | Zomato |
| Job role | Customer Support Executive – Blended Process |
| Job location | Jaipur, Rajasthan (remote arrangements require confirmation) |
| Experience | 0–1 years |
| Freshers eligible | Yes |
| Educational qualification | Undergraduates and graduates mentioned in related advertisements |
| Job category | Private Jobs / BPO Jobs |
| Employment type | Full-time |
| Work responsibilities | Customer chat and voice support |
| Language skills | Hindi and English |
| Salary | Approximately ₹18,000–₹19,000 monthly CTC in related advertisements; confirm for this vacancy |
| Application mode | Online |
| Application deadline | Not confirmed for the supplied listing |
| Recruitment platform | Naukri.com |
Important: This vacancy is advertised by Startek for a Zomato-related customer support process. Candidates should understand that the employer is Startek, and the position should not automatically be treated as direct employment with Zomato.
Zomato Customer Support Job 2026 – Role and Responsibilities
The Zomato Customer Support Executive role involves helping customers resolve problems related to food orders and delivery services.
Employees working in a blended support process may communicate with customers through live chat and telephone calls.
Typical responsibilities include:
- Responding to customer questions through chat and voice support.
- Assisting customers with order status and delivery-related concerns.
- Handling cancellation and refund queries according to company guidelines.
- Providing clear information about available solutions.
- Recording customer complaints and support interactions.
- Escalating complicated issues to the appropriate support team.
- Maintaining professional communication with customers.
- Meeting applicable service quality and productivity standards.
The work requires patience, communication skills and the ability to manage several customer concerns during a shift.
Candidates should understand that a blended process is not necessarily a chat-only job. Employees may be expected to handle both written conversations and customer calls.
Startek Recruitment 2026 – Educational Qualification
Related Startek advertisements for the Zomato customer support process indicate that undergraduate and graduate candidates may apply.
| Qualification | Eligibility information |
|---|---|
| 12th Pass | Mentioned in some related recruitment advertisements; confirm for this opening |
| Undergraduate students | Eligible according to related listings |
| BA / BCom / BSc | Graduates may apply |
| BBA / BCA | Graduates may apply |
| Other graduates | May apply subject to employer requirements |
| Freshers | Eligible |
| Experienced candidates | Candidates with relevant experience may apply |
The supplied Naukri listing identifies an experience range of 0–1 years.
Candidates should verify the minimum educational qualification and whether currently studying applicants are accepted before submitting their applications.
Skills Required for Zomato Customer Support Jobs
Candidates should have:
- Good verbal communication skills in Hindi and English.
- Basic computer knowledge.
- Comfortable typing speed and accuracy.
- Ability to communicate politely with customers.
- Problem-solving and listening skills.
- Basic familiarity with online services.
- Willingness to work in rotational shifts.
- Ability to follow customer support procedures.
Previous customer support experience may be useful, but the advertised experience range also includes freshers.
Zomato Customer Support Salary 2026
Salary is an important consideration for candidates applying for Startek Customer Support Jobs 2026.
Related Startek advertisements for the Zomato blended process mention the following compensation figures.
| Salary component | Freshers | Experienced candidates |
|---|---|---|
| Reported monthly CTC | ₹18,000 | ₹19,000 |
| Reported monthly take-home | ₹14,000 | ₹15,000 |
| Quarterly bonus | Mentioned | Mentioned |
| PF and ESIC | Mentioned | Mentioned |
Salary clarification: These figures come from related Startek recruitment advertisements and have not been independently verified for the exact Naukri vacancy supplied. The employer’s current offer may differ.
The related advertisements also mention a quarterly bonus of ₹1,929. Candidates should confirm whether this is performance-based, what conditions apply and whether it is included in the quoted compensation.
Understanding CTC and Take-Home Salary
Candidates should not confuse CTC (Cost to Company) with the amount credited to their bank accounts.
For example, a monthly CTC of ₹18,000 is equivalent to ₹2.16 lakh annually. However, the take-home amount may be lower because the compensation structure can include employer contributions and applicable deductions.
Before accepting an offer, request a written salary breakup covering fixed pay, variable incentives, PF, ESIC and other applicable components.
Also Read: Work From Home Customer Support Executive Job 2026 – Freshers & Experienced Apply Now
Zomato Work From Home Jobs 2026 – Is This a Remote Position?
Some related Startek Zomato customer support advertisements describe work-from-home opportunities and require candidates to have their own laptop and reliable internet connection.
However, the supplied Naukri listing is associated with Jaipur, and other related advertisements identify Jaipur as the job location.
Therefore, the exact work arrangement for this opening should be confirmed with the recruiter.
| Work arrangement | Verification status |
|---|---|
| Jaipur-based position | Identified in the supplied Naukri listing |
| Work from home | Mentioned in related advertisements, not confirmed for this exact opening |
| Hybrid work | Not confirmed |
| Own laptop | Required in related advertisements |
| Stable Wi-Fi connection | Required in related advertisements |
Candidate advice: Do not assume that this is a permanent work-from-home job simply because other Startek Zomato advertisements mention remote employment.
Ask whether the interview, training and regular work will be conducted from home or at an office.
Working Hours and Shift Details
Related recruitment advertisements mention rotational working hours and weekly offs.
| Working condition | Details reported in related listings |
|---|---|
| Shift duration | 9 hours |
| Shift schedule | Rotational |
| Night shifts | Included |
| Weekly off | Rotational |
| Initial leave restrictions | Restrictions mentioned for the first 90 days |
| Festival leave | Restrictions mentioned |
Candidates should confirm the final working conditions directly with the employer.
A recruitment advertisement mentioning restrictions on leave does not override applicable employment laws or statutory entitlements.
Startek Zomato Recruitment 2026 – Selection Process
The exact selection stages for this particular opening have not been disclosed in the accessible source.
For preparation purposes, candidates can expect a customer support recruitment process to assess communication skills, basic computer knowledge and suitability for the role.
Possible assessments include:
- Application screening based on eligibility and experience.
- HR discussion about qualifications, availability and work preferences.
- Hindi and English communication assessment.
- Typing or computer skills assessment, if required.
- Process-related interview and final HR discussion.
These are possible stages, not a confirmed selection sequence for this vacancy.
Applicants should follow the instructions provided by the recruiter.
How to Apply for Zomato Customer Support Recruitment 2026
Interested candidates can apply through the supplied Naukri recruitment listing.
Step 1: Open the Zomato Customer Support job advertisement on Naukri.
Step 2: Review the employer name, experience requirement and job location.
Step 3: Check whether the advertisement is still accepting applications.
Step 4: Sign in to your Naukri account or create a profile if necessary.
Step 5: Update your educational qualifications, contact details, skills and resume.
Step 6: Click the available Apply option and follow the application instructions.
Step 7: Check your registered email and Naukri account for interview updates.
Candidates should submit accurate information and avoid claiming skills or experience they do not possess.
Zomato Customer Support Recruitment 2026 – Important Links
| Description | Link |
|---|---|
| Zomato Customer Support Job | Apply on Naukri |
| Startek Company Website | Visit Startek |
| Naukri Job Portal | Visit Naukri |
Application note: The direct link leads to a third-party recruitment platform. Applicants should check the current vacancy status before applying.
Original Career Analysis – Is This a Good Job for Freshers?
For candidates entering the private-sector job market, customer support roles can provide an opportunity to gain workplace experience without requiring advanced programming or technical qualifications.
However, the suitability of this particular role depends on the candidate’s career goals, language skills, salary expectations and availability for rotational shifts.
Who Should Apply?
| Candidate profile | Career assessment |
|---|---|
| Fresh graduates seeking their first job | Worth considering if communication skills are strong |
| BA, BCom, BSc, BBA and BCA graduates | May be suitable for candidates interested in customer operations |
| Candidates with good Hindi and English | Stronger fit for the advertised blended process |
| Applicants comfortable with rotational shifts | More suitable for the working schedule |
| Candidates interested in BPO careers | Relevant entry-level experience |
Who Should Think Carefully Before Applying?
| Candidate situation | Important consideration |
|---|---|
| Looking for a chat-only job | This is advertised as a chat-and-voice process |
| Seeking fixed daytime hours | Related advertisements mention rotational and night shifts |
| Expecting direct Zomato employment | Startek is the advertised employer |
| Looking for guaranteed permanent WFH | Remote arrangements are not confirmed for this listing |
| Unable to meet laptop or internet requirements | Equipment requirements should be checked |
| Requiring predictable weekend holidays | Related advertisements mention rotational weekly offs |
Career Growth After Customer Support Experience
Experience in a customer support process may help candidates develop skills useful for other service-sector roles.
Possible future career paths include:
- Senior Customer Support Executive
- Quality Analyst
- Team Leader
- Customer Experience Associate
- Customer Operations Executive
- Training and Process Support
Progression depends on individual performance, available vacancies, experience and employer requirements. These positions should not be interpreted as guaranteed promotions.
Five Important Questions to Ask Before Joining
Candidates should clarify the following points during the interview.
1. Is the position permanently remote or office-based?
Ask for the confirmed working location and whether training requires physical attendance.
2. What is the fixed monthly take-home salary?
Request the compensation structure in writing and understand how incentives are calculated.
3. Is the role entirely customer support?
Confirm whether the position involves inbound calls, outbound calls, live chat, sales targets or additional responsibilities.
4. What equipment will the company provide?
If the job requires personal equipment, check the laptop specifications, operating system, internet requirements and any reimbursement policy.
5. What are the shift and leave policies?
Confirm night-shift expectations, weekly offs, transport arrangements where applicable, and leave eligibility.
These questions can help candidates compare the opportunity with other entry-level jobs rather than making a decision based only on the company or client name.
Common Mistakes to Avoid During the Application
Candidates applying for Zomato Customer Support Jobs 2026 should avoid these common mistakes:
- Assuming that the position is a direct Zomato job.
- Applying without checking the work location.
- Confusing monthly CTC with take-home salary.
- Ignoring night-shift or rotational weekly-off requirements.
- Submitting an outdated resume.
- Paying money to an individual claiming to guarantee selection.
- Sharing OTPs, banking passwords or other sensitive information with recruiters.
Related Startek advertisements state that the company does not charge recruitment fees.
Also Read: HCLTech Chennai Freshers Jobs 2025–2026: Voice and Non-Voice Roles
Candidates should use recognised application channels and verify recruiter communications before sharing personal documents.
Zomato Customer Support Recruitment 2026 – Frequently Asked Questions
1. Is Startek hiring for the Zomato customer support process in 2026?
A Naukri recruitment listing advertises a Zomato-related customer support opportunity under Startek (Aegis Customer Support Services Pvt. Ltd.). Applicants should check whether the listing remains active.
2. Can freshers apply for Zomato Customer Support Recruitment 2026?
Yes. The supplied listing specifies 0–1 years of experience, which includes freshers.
3. Is this a work-from-home job?
Some related advertisements mention work-from-home arrangements. However, the supplied listing is associated with Jaipur. Candidates must confirm the exact work mode before joining.
4. What is the salary for Startek Zomato customer support jobs?
Related advertisements mention approximately ₹18,000 monthly CTC for freshers and ₹19,000 for experienced candidates. These figures are not confirmed for the exact supplied vacancy.
5. Are undergraduate candidates eligible?
Related Startek advertisements indicate that undergraduates may apply. Candidates should check the eligibility requirements of the current opening.
6. Is the job voice or non-voice?
The related Zomato blended-process advertisements describe both chat and voice responsibilities. Candidates should be prepared for customer calls as well as written support.
7. Is there any application fee?
Related Startek advertisements state that the company does not charge recruitment fees. Candidates should not pay money to secure an interview or job offer.
8. Is previous BPO experience compulsory?
The supplied listing accepts candidates with 0–1 years of experience, so previous BPO experience is not necessarily required.
9. What languages are required?
Related advertisements mention strong Hindi and English communication skills.
10. How can candidates apply?
Candidates can use the Naukri recruitment listing and follow the application instructions if the vacancy remains open.
Final Words
Zomato Customer Support Recruitment 2026 offers a potential entry-level opportunity for freshers and candidates with limited experience who are interested in customer service and BPO careers.
The advertised opening is associated with Startek (Aegis Customer Support Services Pvt. Ltd.) and the Jaipur location. Related advertisements describe a blended process involving chat and voice support, with Hindi and English communication skills playing an important role.
Before applying, candidates should verify the salary, educational qualification, work location, shift timings and equipment requirements.
Those who are comfortable with customer interaction and rotational working schedules may find the opportunity relevant to their career plans.