Tech Mahindra is Hiring for Customer Service Representative (Non Voice ) at Hyderabad : October 2023 Update

All the Fresh Batchelor Degree candidates are apply this Tech Mahindra Freshers Job.

Customer Service Representative Job Over View :

Key Responsibilities :

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Qualification

• A Bachelor’s degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience
• Passionate about customer care
• **Good typing skill**
• **Fluent in written and spoken English**
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets.
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
• International Non-voice Process.
• 24/7 shift (Graveyard shift included)
• 5 Days work (2 Days rotational off)
• Completely Work from Office
• Office is in Bahadurpally, Hyderabad

Those who is Interested they can also Attend direct interview at the below mentioned address

Survey No. 62/1A, Technology Centre, Special Economic Zone, Qutubullapur Mandal, Ranga Reddy District, Bahadurpally, Hyderabad – 500043

Contact Person – Faraz – 7980124030