Tech Mahindra is Hiring for Customer Service Representative (Non Voice ) at Hyderabad : October 2023 Update
Tech Mahindra is Hiring for Customer Service Representative (Non Voice ) at Hyderabad Telangana . All the Eligible Candidates can apply through the link , All the Fresher Bachler Degree Candidates or 10+2 With Minimum 1 year Experience Candidates can Apply this Job , Before Apply the Job ,Carefully read all in information like key performance , qualification and more here.
All the Fresh Batchelor Degree candidates are apply this Tech Mahindra Freshers Job.
Table of Contents
Customer Service Representative Job Over View :
|Name of the Company
|Customer Service Representative
|Full Time / On site
|Bachelor Degree in Any Stream / 10+2 / 10+2 with 1 year Relevant Experience
|30000/- to 120000/-
Key Responsibilities :
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
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- A Bachelor’s degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Passionate about customer care
- **Good typing skill**
- **Fluent in written and spoken English**
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
- International Non-voice Process.
- 24/7 shift (Graveyard shift included)
- 5 Days work (2 Days rotational off)
- Completely Work from Office
- Office is in Bahadurpally, Hyderabad
Those who is Interested they can also Attend direct interview at the below mentioned address
Survey No. 62/1A, Technology Centre, Special Economic Zone, Qutubullapur Mandal, Ranga Reddy District, Bahadurpally, Hyderabad – 500043
Contact Person – Faraz – 7980124030
What is the role of customer support in Tech Mahindra?
The role of customer support in Tech Mahindra primarily involves handling customer queries through various communication channels such as web chat, emails, and social media. Customer support representatives are responsible for educating current and potential customers about the company’s products and services, maintaining accurate customer records, identifying and escalating priority issues, and actively participating in team meetings.
What is a customer care executive in Tech Mahindra?
A customer care executive in Tech Mahindra is essentially a Customer Service Representative. They are responsible for addressing customer inquiries, providing information about products and services, maintaining customer records, and ensuring that customer queries are handled in a professional and satisfactory manner.
How can I contact Tech Mahindra company?
You can contact Tech Mahindra through the provided contact person, Faraz, at 7980124030. Additionally, you can visit the company’s LinkedIn job posting for more information.
Does Tech Mahindra pay well
Tech Mahindra offers competitive salaries. The specific salary may vary depending on the position, experience, and qualifications. The job posting mentions a salary range of INR 30,000 to INR 120,000.
Can I join Tech Mahindra as a fresher?
Yes, Tech Mahindra is open to hiring fresh graduates with a Bachelor’s degree from any stream. They are also open to hiring candidates with a minimum of 1 year of relevant experience.
What is Tech Mahindra’s salary for freshers?
The salary for freshers at Tech Mahindra may vary, but the job posting mentions a salary range of INR 30,000 to INR 120,000.